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Ottawa, ON & Surrounding Areas

613-501-6574

Contact@

GetItMaidCleaning.com

 

General Inquires

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Our Cleaners

Who will be cleaning my home?
Your home will be cleaned by trained professionals employed directly by Get It Maid Cleaning for all weekly, biweekly & monthly clients.
Are your Cleaners bondable?
Yes, all Get It Maid Cleaning employees have passed criminal record check upon hiring.
Who is Get It Maid Cleaning?
Get It Maid Cleaning is an Ottawa based residential and light commercial cleaning company. Visit our ABOUT US page to learn more.
In outside of your service area, can I still book a cleaning?
Get in touch with us with either your postal code or address, we will determine if we have someone servicing nearby.
What is your cancelation policy?

We ask that you give us atleast 48 business hours notice before canceling or rescheduling your cleanings.

How many cleaners will clean my home?
Our cleaners work in teams of two or three. The amount of cleaners is determine by the size of the home and availability.
We make every effort to ensure that the same team is scheduled for your cleanings. However, due to sick days, vacation, employment status and other factors, your cleaners may change.
Will it be the same cleaner every time?
 

Scheduling

Weekdays: 9AM-5PM
Weekends: Closed
What are your hours of operation?

We ask that you give us atleast 48 hours notice before canceling or rescheduling your cleanings.

If notice is given with less then 48 hours, a penalty of 50% of your scheduled cleaning fee is applied. If your scheduled to pay on an hourly basis, a fee for 3 hours will be applied. 

If we arrive at your residence and cannot access it, the full scheduled cleaning fee is owed. If your scheduled to pay on an hourly basis, a fee for 6 hours will be applied.

What is your cancellation policy?

Generally a week ahead is plenty however Spring, Summer and before Holidays are always busy and we do book up quickly.

How far in advance should I book my cleaning?

We operate from 9AM-5PM. Unfortunately we cannot give out specific times of arrival.

What time will you arrive at my home?
 

Pricing

How much does cleaning cost?

Your cleaning fee is determined based on the size, condition, amount of rooms that require cleaning and the frequency of cleaning. 

Do you charge based on an hourly rate?

No, our cleanings are charged on a set fee per cleaning, meaning your fee won't fluctuate.

I'd like to receive an at home estimate, is that possible?

Yes, a Get It Maid Cleaning representative can meet with you at your home to answer any questions or special request you may have. 

 

Our Services

We offer our services on a recurring basis (weekly, biweekly or monthly cleanings).

What kind of services do you offer?
How long will my cleaning take?

Anywhere from 1-8+ hours. We unfortunately can't be anymore more precise without more information about your home.

Do you clean inside of kitchen appliances?

Cleaning of inside the microwave is included in all of our services however we do not clean inside of any other appliances.

 

Our Products

Cost of products and equipment are included in your cleaning fee. We do not charge an extra fee.

Cost of using your products?

Visit Our Products for the full list.

What products of you bring?

We bring both eco friendly & chemical based products.

Are your products eco friendly?
 

Invoice & Payment

What kind of payments do you accept?

We accept E-transfer, Visa, Mastercard & American Express credit cards.

How long do I have to pay?

All of our services come with a 15 day payment term. All payments are done online, we do not accept any payments at the time of cleaning.

How do I get my invoice?

Invoices are sent via email within 24 hours of your cleaning.

Do you require a credit card on file?

No, we do not require a credit card on file, however you will have the option to save your card for future billing upon receiving your first invoice. All future payments will be charged directly to that credit card.

Do you charge interest on overdue invoices?

Yes, overdue invoices are charged interest every 30 days at a rate of the 7% interest until payment is made in full.